Returns and Exchanges

E. Hayes & Sons Ltd is dedicated to providing quality products and services to our customers. We hope you will like what you have ordered, but if something isn’t right, please let us know. will only accept returns for the following scenarios:
• Goods damaged or faulty prior to delivery.
• Goods that vary from their description on this website.
• Goods supplied incorrectly.

Our quality control teams do inspect all deliveries to E. Hayes & Sons Ltd to ensure the products you receive meet our exact quality standards. However, if you do receive a faulty or damaged product, please contact us to arrange a free return delivery and replacement or refund.


Returns Process:
Please return the product/s to us in the original condition within 14 days of receipt, including a copy of your receipt, and we will replace or refund your purchase using the original payment method (excluding freight costs).
Please indicate a reason for your return, using the provided detail on your packing slip. Along with this please indicate your preferred remedy.

All returns should be sent with supporting documentation in original or appropriate packaging to:

Attn: E-Commerce Department
E. Hayes & Sons Limited
168 Dee Street
P O Box 1208
Invercargill 9810
Southland, New Zealand
Telephone: +64-3-218-2059 Fax: +64-3-218-2640
E mail:


For any additional information on our return policies, please contact us on +64 3 218 2059, or e-mail us at